Frequently Asked Questions
1. Codes entered into the Remote Keypad Units will not open gate, display reads "Please Wait".
2. Codes entered into the Remote Keypad Units will not open gate, display reads "Access Granted".
3. Codes entered into the Remote Keypad Unit will not open gate, display reads "Access Denied".
4. Codes entered into the Remote Keypad Unit will not open gate, display reads "Access Suspended".
5. Codes entered into the Remote Keypad Unit will not open gate, display reads "Sorry, Area Closed".
6. Falcon is printing "Comm Off" and "Comm On" repeatedly for one or more remotes.
7. Printer will not print.
8. The Falcon will not receive information downloaded from my Property Management software package.

Answers

1. Codes entered into the Remote Keypad Units will not open gate, display reads "Please Wait".
This means the keypad is not communicating with the Falcon. The best solution for any electronic malfunction such as this is to reset the keypad. To reset the keypad, disconnect the power from the keypad and the communication by disconnecting the RS485 cable from the back of the Falcon Base Unit and shutting off the breaker for the power source to the keypads. Once both power sources are disconnected, reconnect the RS485 Cable to the back of the Falcon and turn the breaker on for the Remote Keypad Unit power. Within 60 seconds of restoring power the current date and time should transmit from the Falcon base unit to the keypad(s) and access codes should open the gate with an "Access Granted" message appearing on the display. If this does not clear up the problem, the Remote Keypad Unit may need servicing by the PTI repair office. Call you local dealer or PTI at this point.

2. Codes entered into the Remote Keypad Units will not open gate, display reads "Access Granted".
This malfunction could be in the Remote keypad unit or in the Gate Motor circuitry. If all of the Remote Keypad Units give an "Access Granted" message with an authorized code but the gate will not open, it is likely that there is a malfunction occurring in the Gate Motor. If this occurs with only one keypad, the relay inside the Remote Keypad Unit may be defective. This is most assuredly determined by connecting an ohmmeter to pins 4 & 5 (for normally open circuits) or pins 5 & 6 (for normally closed circuits). Upon entering an authorized code into the keypad, the meter should deflect in the opposite direction indicating continuity in the relay. A layman's method of this is to simply listen closely to the keypad for 2 quiet clicks upon entering the code, which is representative of the relay cycling.

3. Codes entered into the Remote Keypad Unit will not open gate, display reads "Access Denied".
This indicates that the Falcon does not recognize the code. Often times the user has forgotten the correct sequence of numbers. The Falcon will print the incorrect code for your use.

4. Codes entered into the Remote Keypad Unit will not open gate, display reads "Access Suspended".
This indicates that the user assigned to this code has been locked out from the property (Function 5).

5. Codes entered into the Remote Keypad Unit will not open gate, display reads "Sorry, Area Closed".
This indicates that the user is not a 24-hour user and attempted to enter the property during the closed hours of the property for his time zone that are set in Function 2. The business hours can be easily programmed incorrectly if the programmer does not enter the hours of operation in terms of AM for opening and PM for closing.

6. Falcon is printing "Comm Off" and "Comm On" repeatedly for one or more remotes.
This is an indication that one or more of the remotes (keypads or door alarm multiplexers) have suffered possible damage to the communication circuitry, or the system is reacting to an outside interference such as radio frequencies, mercury vapor light interference, or power line radiation for example. In such a case, reset the system in accordance with scenario 1. If the condition continues, disconnect one remote unit from the system at a time to eliminate the possibility of one malfunctioning unit causing all units to appear faulty.

7. Printer will not print.
-Check all cables for tightness.
-Ensure that the printer is not jammed with paper.
-Ensure the printer is on-line/ready and powered up.
-Disconnect printer cable from printer, shut power off/on and reconnect cable.
-Attempt printing a report from the Falcon (Function 8)
-If all other attempts fail, shut off printer and Falcon. Turn Falcon and printer back on, re-program Falcon or load back up from memory source. Re-attempt report printing again.

8. The Falcon will not receive information downloaded from my Property Management software package.
-This is an indication of an interface malfunction between the Falcon Base Unit and the PC.
-Ensure that the serial interface cable is securely connected at both ends.
-If using telephone modems, there is a possibility that one of them is malfunctioning.
-Ensuring there is a current back up available. Shut off Falcon and PC and restart both in accordance with the operation installation instructions.
-Under Function #14 on the Falcon Base Unit, ensure that the RS232 baud rate is set in accordance with the Software specifications and modem specifications. Note, if the baud rate is not set properly the PC will not communicate with the Falcon.